Therefore I was unable to use the app during my flight to Philadelphia. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. If I could give zero stars I would but the survey defaults to one star."Ĭons: "The space and seats were uncomfortable. I will not fly AA again and I will not recommend them to family or friends. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I called to ask why since all I received was a text message the customer service rep was rude. Pros: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason.
Flight attendants and gate agents will bankrupt the airline with their horrible attitude.
I was informed by anAA employee they the connection is frequently missed due to similar problems. Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option.